Privacy Policy

Last updated: 23 October 2026

This policy explains what Shrinet Bus ("we") collects when you search, book or travel with us on this website, and how we use it.

What we collect

• Booking details: contact name, mobile number, email (if given), and each traveller's name, age and gender.
• Trip details: route, date, seats, fare, payment status, boarding status, cancellations and refunds.
• Sign-in: your mobile number and saved travellers, if you sign in with a one-time code.
• Messages: WhatsApp or SMS messages we send you and any replies you send to our business number.
• Bus location: the live location of the bus, shared from the conductor's phone during the trip. We do not collect your own location.
• Cookies: only to keep you signed in and to protect forms. No advertising or tracking cookies.

How we use it

• To book, confirm and manage your seat, issue your ticket, and check you in at boarding.
• To send your ticket, a reminder before boarding, sign-in codes, and cancellation or refund notices.
• To take payments and make refunds.
• To answer your questions and keep records the law requires.

We do not sell your data or use it for advertising.

Who we share it with

• The bus operator and their staff running your trip, so they can check your ticket.
• Cashfree Payments, when you pay online. We never see or store your card or UPI details.
• Meta (WhatsApp) and our SMS provider, only to deliver messages to your mobile number.
• Government authorities, when the law requires it.

How long we keep it

Booking and payment records are kept as long as tax and accounting law requires. Sign-in codes expire within minutes. You can delete saved travellers at any time from your account.

Deleting your data

To delete your account, saved travellers and message history, contact us using the details below with the mobile number you used. We will delete it within 30 days, except booking and payment records we must keep by law.

Contact

Shrinet Bus

See also our Terms and Cancellation Policy.